10% off bean bags and christmas duvets

Delivery

postman pat

Here at Children's Rooms we pride ourselves on excellent customer service.

We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by Royal Mail Tracked 24, Royal Mail 48 or DPD. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 5 days.

What's more, any order that we receive before 3pm on a working day will be despatched on the same day!

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

How will my parcel be sent UK mainland?

Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.

Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Express Shipping postage.

Standard postage cost £2.95 and will be sent Royal Mail 48 and should take 2 - 5 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 10 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won't be possible until after this time.

Standard Postage for multiple orders or large items will be sent using a courier and should take 2 - 3 days for delivery.

Free Postage is also offered for orders over £20 and this can take 5 - 7 working days via Royal Mail and the terms are the same as above.

Express Shipping postage £4.95 (on orders before 3pm) - items will be sent using an express courier (please note they do not deliver on a Saturday).

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

Postcodes included within this section are:

  • AB31 - 38, AB41 - 45, AB51 - 56.
  • FK19 - 20
  • HS1 - 9
  • IV1 - 32, IV36, IV40 - 49, IV51 - 56
  • KA27 - 28
  • KW1 - 17
  • PA20 - 49, PA60 - 78, PA80 - 88
  • PH1, PH5 - 10, PH15 - 26, PH30 - 44
  • ZE1 - 3

Postage cost £2.95 (smaller items) these will be sent Royal Mail 48 and should take 3 - 5 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.

Postage cost £7.95 or more item(s) will be sent using DHL or DPD and should be with you within 2 - 3 working days.

How will my item(s) be sent to Republic of Ireland.

We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using Royal Mail 48 or DHL.

How will my item(s) be sent Western Europe?

All items will be sent using DHL or DPD so that all items are traceable.

How will my item(s) be sent rest of the World?

Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service.

Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

Which items cannot be sent overseas?

Please note some of our items are too large to post overseas and some of them have Electrical components made for UK only, please find below a list of these items (there may be items not on the list that we are unable to send if this is the case we will advise you by email):

    Bean Bags

    Lamps

    Play Houses / Wendy Houses

    Metal Waste Paper Bins

    Some Maxi Stickers

    Duvet Inserts and Pillows

    Wallpaper

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of this.

Help! I haven't received my parcel, what should I do?

Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with DPD or DHL then we can track and trace it using their online system.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Children's Rooms. If not received, these items will not be deemed to be missing until two weeks have passed.

Christmas 2019 Delivery Schedule

If you choose the free delivery we cannot guarantee delivery before christmas.

Delivery schedule for orders placed using our Standard 2-4 working day service.

Date ordered Date dispatched by Estimated delivery date
Monday 9th Dec before 3pm Monday 9th Dec Monday 16th Dec
Monday 9th Dec after 3pm - Tuesday 10th Dec before 3pm Tuesday 10th Dec Tuesday 17th Dec
Tuesday 10th Dec after 3pm - Wednesday 11th Dec before 3pm Wednesday 11th Dec Wednesday 18th Dec
Wednesday 11th Dec after 3pm - Thursday 12th Dec before 3pm Thursday 12th Dec Thursday 19th Dec
Thursday 12th Dec after 3pm - Friday 13th Dec before 3pm Friday 13th Dec Friday 20th Dec
Friday 13th Dec after 3pm - Monday 16th Dec before 3pm Monday 16th Dec Monday 23rd Dec
Monday 16th Dec after 3pm - Tuesday 17th Dec before 3pm Tuesday 17th Dec Tuesday 24th Dec
Tuesday 17th Dec after 3pm - Wednesday 18th Dec before 3pm Wednesday 18th Dec Monday 30th Dec
Wednesday 18th Dec after 3pm - Thursday 19th Dec before 3pm Thursday 19th Dec Tuesday 31st Dec
Thursday 19th Dec after 3pm - Friday 20th Dec before 3pm Friday 20th Dec Thursday 2nd Jan
Friday 20th Dec after 3pm - Monday 23rd Dec before 3pm Monday 23rd Dec Friday 3rd Jan
Monday 23rd Dec after 3pm - Tuesday 24th Dec before 11am Tuesday 24th Dec Monday 6th Jan
Tuesday 24th Dec after 11am - Friday 27th Dec before 3pm Friday 27th Dec Tuesday 7th Jan
Friday 27th Dec after 3pm - Monday 30th Dec before 3pm Monday 30th Dec Wednesday 8th Jan
Monday 30th Dec after 3pm - Tuesday 31st Dec before 11am Tuesday 31st Dec Thursday 9th Jan
Tuesday 31st Dec after 11am - Thursday 2nd Jan before 3pm Thursday 2nd Jan Friday 10th Jan

Delivery schedule for orders placed using our Express Shipping service (1-2 working days - Tracked)

Date ordered Date dispatched by Estimated delivery date
Monday 9th Dec before 3pm Monday 9th Dec Wednesday 11th Dec
Monday 9th Dec after 3pm - Tuesday 10th Dec before 3pm Tuesday 10th Dec Thursday 12th Dec
Tuesday 10th Dec after 3pm - Wednesday 11th Dec before 3pm Wednesday 11th Dec Friday 13th Dec
Wednesday 11th Dec after 3pm - Thursday 12th Dec before 3pm Thursday 12th Dec Monday 16th Dec
Thursday 12th Dec after 3pm - Friday 13th Dec before 3pm Friday 13th Dec Tuesday 17th Dec
Friday 13th Dec after 3pm - Monday 16th Dec before 3pm Monday 16th Dec Wednesday 18th Dec
Monday 16th Dec after 3pm - Tuesday 17th Dec before 3pm Tuesday 17th Dec Thursday 19th Dec
Tuesday 17th Dec after 3pm - Wednesday 18th Dec before 3pm Wednesday 18th Dec Friday 20th Dec
Wednesday 18th Dec after 3pm - Thursday 19th Dec before 3pm Thursday 19th Dec Monday 23rd Dec
Thursday 19th Dec after 3pm - Friday 20th Dec before 3pm Friday 20th Dec Tuesday 24th Dec
Friday 20th Dec after 3pm - Monday 23rd Dec before 3pm Monday 23rd Dec Monday 30th Dec
Monday 23rd Dec after 3pm - Tuesday 24th Dec before 11am Tuesday 24th Dec Tuesday 31st Dec
Tuesday 24th Dec after 11am - Friday 27th Dec before 3pm Friday 27th Dec Tuesday 31st Dec
Friday 27th Dec after 3pm - Monday 30th Dec before 3pm Monday 30th Dec Thursday 2nd Jan
Monday 30th Dec after 3pm - Tuesday 31st Dec before 11am Tuesday 31st Dec Friday 3rd Jan
Tuesday 31st Dec after 11am - Thursday 2nd Jan before 3pm Thursday 2nd Jan Monday 6th Jan

Saturday deliveries are available at a premium and need to be placed by 11am on Friday 20th December for Saturday 21st December delivery and by Friday 27th December before 11am for Saturday 28th December delivery.