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Delivery

Here at Children's Rooms we pride ourselves on excellent customer service.

We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by Fed Ex or Royal Mail Second Class Post. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 5 days.

What's more, any order that we receive before 3pm on a working day will be despatched on the same day!

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

Easter delivery schedule

Delivery schedule for orders placed using our Standard 2-4 day service

Date ordered Date dispatched Estimated delivery date
Wed 16th April - before 3pm Wed 16th April Tues 22nd April
Wed 16th April - after 3pm Thurs 17th April Wed 23rd April
Thurs 17th April - before 3pm Thurs 17th April Wed 23rd April
Thurs 17th April - after 3pm Tues 22nd April Mon 28th April
Fri 18th April - anytime Tues 22nd April Mon 28th April
Sat 19th April - anytime Tues 22nd April Mon 28th April
Sun 20th April - anytime Tues 22nd April Mon 28th April
Mon 21st April - anytime Tues 22nd April Mon 28th April
Tues 22nd April - before 3pm Tues 22nd April Mon 28th April
Tues 22nd April - after 3pm Wed 23rd April Tues 29th April

Delivery schedule for orders placed using our Express Shipping service

Date ordered Date dispatched by Estimated delivery date
Wed 16th April - before 3pm Wed 16th April Thurs 17th April
Wed 16th April - after 3pm Thurs 17th April Tues 22nd April
Thurs 17th April - before 3pm Thurs 17th April Tues 22nd April
Thurs 17th April after 3pm Tues 22nd April Wed 23rd April
Fri 18th April - anytime Tues 22nd April Wed 23rd April
Sat 19th April - anytime Tues 22nd April Wed 23rd April
Sun 20th April - anytime Tues 22nd April Wed 23rd April
Mon 21st April - anytime Tues 22nd April Wed 23rd April
Tues 22nd April - before 3pm Tues 22nd April Wed 23rd April
Tues 22nd April - after 3pm Wed 23rd April Thurs 24th April

Saturday deliveries are available at a premium and need to be placed by 3pm on Thursday 17th April for Saturday 19th April delivery.

How will my parcel be sent UK mainland?

Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.

Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Premium next working day postage.

Standard postage cost �???�??�?�£3.95 / �???�??�?�£4.95 dependant on the weight and size of your order will be sent Royal Mail First Class and should take 1 - 3 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.

Standard Postage for multiple orders or large items will be sent using a courier and should take 2 - 3 days for delivery.

Express postage (on orders before 3pm) - items will be sent using an express courier (please note they do not deliver on a Saturday).

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

Postcodes included within this section are:

  • AB31 - 38, AB41 - 45, AB51 - 56.
  • FK19 - 20
  • HS1 - 9
  • IV1 - 32, IV36, IV40 - 49, IV51 - 56
  • KA27 - 28
  • KW1 - 17
  • PA20 - 49, PA60 - 78, PA80 - 88
  • PH1, PH5 - 10, PH15 - 26, PH30 - 44
  • ZE1 - 3

Postage cost �???�??�?�£3.95 (smaller items) these will be sent Royal Mail First Class and should take 3 - 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.

Postage cost �???�??�?�£7.95 or more item(s) will be sent using ParcelForce 48 or FedEx and should be with you within 2 - 3 working days.

How will my item(s) be sent to Republic of Ireland.

We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using FedEx or ParcelForce.

How will my item(s) be sent Western Europe?

Single items with a postage cost of �???�??�?�£9.95 or below will always be sent using Royal Mail Airmail and should take between 3 - 6 working days. For postage amounts above this generally items will be sent either ParcelForce 2 - 3 days or FedEx overseas. Please note we will always choose the most economical method of posting.

Should you require your items quickly please email and we will advise of the cost to send the items ParcelForce or FedEx.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will my item(s) be sent rest of the World?

Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send nearly all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service.

Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

Which items cannot be sent overseas?

Please note some of our items are too large to post overseas and some of them have Electrical components made for UK only, please find below a list of these items (there may be items not on the list that we are unable to send if this is the case we will advise you by email):

    Bean Bags

    Lamps

    Uplighters

    Play Houses / Wendy Houses

    Metal Waste Paper Bins

    Some Maxi Stickers

    Ready Beds and Flip Out Sofas

    Duvet Inserts and Pillows

    Wallpaper

    Furniture

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will I know when my order has been despatched?

When your order has been despatched you will receive an e-mail notification advising of this. If your order has been sent using Parcel Force you will receive a further e-mail with a tracking number allowing you to track and trace the package via their website.

Help! I haven't received my parcel, what should I do?

Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been despatched with Parcel Force then we can track and trace it using their online system.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Children's Rooms. If not received, these items will not be deemed to be missing until two weeks have passed.