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  • Please check our Postal Update
  • for deliveries before and during
  • the busy Christmas period

Delivery

Here at Children's Rooms we pride ourselves on excellent customer service.

We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by Fed Ex or Royal Mail Second Class Post. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 5 days.

What's more, any order that we receive before 3pm on a working day will be despatched on the same day!

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

Christmas 2014 Delivery Schedule

Delivery schedule for orders placed using our Standard 2-4 day service

Date ordered Date dispatched by Estimated delivery date
Monday 15th Dec before 3pm Tuesday 16th Dec Monday 22nd Dec
Monday 15th Dec after 3pm - Tuesday 16th Dec before 3pm Wednesday 17th Dec Tuesday 23rd Dec
Tuesday 16th Dec after 3pm - Wednesday 17th Dec before 3pm Thursday 18th Dec Monday 29th Dec
Wednesday 17th Dec after 3pm - Thursday 18th Dec before 3pm Friday 19th Dec Monday 29th Dec
Thursday 18th Dec after 3pm - Friday 19th Dec before 3pm Monday 22nd Dec Friday 2nd Jan
Friday 19th Dec after 3pm - Monday 22nd Dec before 3pm Tuesday 23rd Dec Friday 2nd Jan
Monday 22nd Dec after 3pm - Tuesday 23rd Dec before 3pm Wednesday 24th Dec Friday 2nd Jan
Tuesday 23rd Dec after 3pm - Wednesday 24th Dec before 12 Monday 29th Dec Tues 6th Jan
Wednesday 24th Dec after 12 - Monday 29th Dec before 3pm Tuesday 30th Dec Wed 7th Jan
Monday 29th Dec after 3pm - Tuesday 30th Dec before 3pm Wednesday 31st Dec Thursday 8th Jan
Tuesday 30th Dec after 3pm - Wednesday 31st Dec before 12 Friday 3rd Jan Friday 10th Jan
Wednesday 31st Dec after 12 - Friday 2nd Jan before 3pm Monday 5th Jan Monday 12th Jan

Delivery schedule for orders placed using our Express Shipping service (1-2 working days - Tracked)

Date ordered Date dispatched by Estimated delivery date
Monday 15th Dec before 3pm Monday 15th Dec Tuesday 16th Dec
Monday 15th Dec after 3pm - Tuesday 16th Dec before 3pm Tuesday 16th Dec Wednesday 17th Dec
Tuesday 16th Dec after 3pm - Wednesday 17th Dec before 3pm Wednesday 17th Dec Thursday 18th Dec
Wednesday 17th Dec after 3pm - Thursday 18th Dec before 3pm Thursday 18th Dec Friday 19th Dec
Thursday 18th Dec after 3pm - Friday 19th Dec before 3pm Friday 19th Dec Monday 22nd Dec
Friday 19th Dec after 3pm - Monday 22nd Dec before 3pm Monday 22nd Dec Tuesday 23rd Dec
Monday 22nd Dec after 3pm - Tuesday 23rd Dec before 3pm Tuesday 23rd Dec Wednesday 24th Dec
Tuesday 23rd Dec after 3pm - Wednesday 24th Dec before 12 Wednesday 24th Dec Monday 29th Dec
Wednesday 24th Dec after 12 - Monday 29th Dec before 3pm Monday 29th Dec Tuesday 30th Dec
Monday 29th Dec after 3pm - Tuesday 30th Dec before 3pm Tuesday 30th Dec Wednesday 31st Dec
Tuesday 30th Dec after 3pm - Wednesday 31st Dec before 12 Thursday 2nd Jan Friday 3rd Jan

How will my parcel be sent UK mainland?

Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.

Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Express Shipping postage.

Standard postage cost £3.95 / £4.95 dependent on the weight and size of your order and will be sent Royal Mail Second Class and should take 2 - 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.

Standard Postage for multiple orders or large items will be sent using a courier and should take 2 - 3 days for delivery.

Express Shipping postage £5.95 (on orders before 3pm) - items will be sent using an express courier (please note they do not deliver on a Saturday).

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

Postcodes included within this section are:

  • AB31 - 38, AB41 - 45, AB51 - 56.
  • FK19 - 20
  • HS1 - 9
  • IV1 - 32, IV36, IV40 - 49, IV51 - 56
  • KA27 - 28
  • KW1 - 17
  • PA20 - 49, PA60 - 78, PA80 - 88
  • PH1, PH5 - 10, PH15 - 26, PH30 - 44
  • ZE1 - 3

Postage cost £3.95 (smaller items) these will be sent Royal Mail Second Class and should take 3 - 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.

Postage cost £7.95 or more item(s) will be sent using DHL or FedEx and should be with you within 2 - 3 working days.

How will my item(s) be sent to Republic of Ireland.

We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using FedEx or DHL.

How will my item(s) be sent Western Europe?

All items will be sent using DHL or Fex Ex so that all items are traceable.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will my item(s) be sent rest of the World?

Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service.

Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

Which items cannot be sent overseas?

Please note some of our items are too large to post overseas and some of them have Electrical components made for UK only, please find below a list of these items (there may be items not on the list that we are unable to send if this is the case we will advise you by email):

    Bean Bags

    Lamps

    Uplighters

    Play Houses / Wendy Houses

    Metal Waste Paper Bins

    Some Maxi Stickers

    Ready Beds and Flip Out Sofas

    Duvet Inserts and Pillows

    Wallpaper

    Furniture

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of of this.

Help! I haven't received my parcel, what should I do?

Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with Fed Ex or DHL then we can track and trace it using their online system.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Children's Rooms. If not received, these items will not be deemed to be missing until two weeks have passed.

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